From January 1st, 2019 our shipping conditions are as follows:
ORDERS WITHIN SPAIN
ORDERS with PAYMENT IN ADVANCE (bank transfer or payment by card through the Redsys or Paypal platforms).
Advance payments by bank transfer can be made to our La Caixa account, which will be provided once the total amount of the order has been confirmed.
Card payments will be managed at the end of the order by the Redsys platform, ensuring that the process is carried out with maximum security guarantees for you, as is one of the main payment managers in Spain, and will be responsible for giving or not conformity to payment.
For security reasons, all payments by bank transfer must be made by the person to whom the shipment will be made, we will not send any order to different names of the people who make the income.
Shipments within Spain can be made through Correos (4.50 Euros *) or Nacex (7.50 Euros *).
If the order is higher than 40 Euros, the shipping costs by Correos (Correos Paq Standard Certificate) will be free (Only within Spain).
By Correos the delivery time is usually 2 to 3 days for shipments to the peninsula or 4 or more days for shipments to the Balearic Islands, by Nacex the delivery time is between 24 and 48 hours from the time of collection in our shipping store.
ORDERS WITH COD PAYMENT.
The minimum order for cash on delivery is 20 Euros.
If your order is less than 20 Euros, you can only make it by paying in advance through the aforementioned means.
COD Shipments will always cost 7.50 * Euros.
Shipments will always be made by COD Correos Paq Standard and the delivery period will be between 2 and 3 working days from the shipment of the order for shipments to the peninsula and 4 or more days for shipments to the Balearic Islands.
Other conditions for shippings within Spain
-Orders to the Balearic Islands.
For shipments to the Balearic Islands the shipment will be made only by means of Correos Paq Estandar or COD Paq Standard, depending on the payment method chosen.
We do not make urgent shipments to the Balearic Islands.
-Orders to the Canary Islands, Ceuta and Melilla.
Due to the multiple problems in the shipments to the Canary Islands, Ceuta and Melilla, we do not ship to these destinations except for previous clients and in NO EVENT will we make COD shipments.
-Order for bulky or very heavy products.
For bulky or very heavy shipments, only the shipment by Correos Paq Standard or COD Correos Paq Standard will be made, depending on the form of payment chosen.
* The shipping costs may be higher depending on the weight and volume of the package.
Our website processes international orders and we can ship anywhere in the world.
When making any international order you must add the products to your basket and before making the payment the information with shipping costs to your country will appear. The shipping charges will depend on the weight of the products ordered and the country of destination.
For international shipments we use International Certified Mail or Priority International Package (both with tracking number) depending on the weight and volume of the order.
Should you have any additional question, please contact us by mail and we will try to answer as soon as possible.
In case of return shipping costs will always be borne by the buyer.
-Products not available.
In the event that we do not have availability of a product paid in advance we will return the payment by the same means by which it was made to us.
We reserve the right to cancel orders placed by customers who have returned packages in the past without just cause.